🐝 Waggle

Support

Waggle for iPhone and iPad · Last updated 23 September 2026

Something not working, or a question about your progress or a purchase? Email us and we will help.

I bought something and it is gone

Open the Shop and tap Restore Purchases at the bottom of the screen. This brings back the No Ads unlock and an active Waggle VIP subscription on a new device, or after reinstalling the app.

Restoring only applies to those two. Honey and gem packs are consumable — they are added to your balance the moment you buy them and spent as you play, so there is nothing to restore.

Make sure you are signed in to the same Apple Account that made the original purchase, and that you have a working internet connection.

I bought No Ads but I still see ads

This is usually working as intended. No Ads and Waggle VIP stop the banner at the bottom of the screen and the full-screen ads between rounds.

They do not remove the optional rewarded videos — the ones you choose to watch in exchange for a hint, extra time or honey. Those only ever play when you tap to watch one, and they stay available so the rewards behind them stay available too.

If banners or full-screen ads are still appearing after a purchase, tap Restore Purchases in the Shop first. If they persist after that, email us.

Changing or cancelling Waggle VIP

Waggle VIP is an auto-renewable monthly subscription billed by Apple. Manage or cancel it on your device in Settings → [your name] → Subscriptions, or from the Manage Subscription row in the app while your subscription is active.

Cancelling stops future renewals. Your VIP benefits continue until the end of the period you have already paid for. We cannot cancel, change or refund a subscription on your behalf — only Apple can.

My progress has disappeared

Waggle saves your game on your device, not on a server. Two things most often explain progress that appears to be missing:

• You changed puzzle language. Each puzzle language keeps its own separate hives, streak, achievements and statistics. Switching from English to Spanish shows you the Spanish game, not an empty English one — switch back and everything is exactly as you left it. Your honey, gems and purchases are shared across every language.
• The app was deleted, or you moved to a new device. Because saves are local, deleting Waggle removes them. A new device starts fresh. Restoring an iCloud or iTunes device backup that included Waggle will bring the save back with it; without such a backup, progress cannot be recovered — we hold no copy of it.

Purchases are the exception and can always be restored — see above.

Puzzle language and interface language

Waggle has two independent language settings, both on the flag chip on the Home screen:

• Puzzle language — the words you play with. This owns your save.
• Interface language — the menus, buttons and messages. This changes nothing about your progress.

They can differ, which is useful if you are learning a language: set the puzzles to French and leave the menus in English. When the two differ, the chip shows both flags.

I watched a rewarded video but got nothing

A reward is granted when the video finishes. Closing it early, or losing your connection partway through, means the ad does not complete and no reward is given.

There are also daily limits on some rewards, so the option can become unavailable until the next day. If a video played all the way to the end, on a stable connection, within the daily limit, and you still received nothing, email us and tell us which reward it was.

A real word was rejected

Each hive has a fixed answer list built from a dictionary for that language. A word is accepted only if it is on that hive's list, uses only the seven letters shown, and includes the centre letter. Plurals, conjugations, very obscure words, proper nouns, abbreviations and hyphenated words are generally not included.

If you are confident a common word is missing, send it to us with the puzzle language and we will consider it for a future content update.

Ad tracking and privacy choices

Waggle is free and supported by ads. You are asked once whether to allow tracking, and you can change that answer at any time in Settings → Privacy & Security → Tracking. Declining does not limit the game in any way — you will still see ads, but they will be less relevant.

In regions where consent can be withdrawn, a Privacy Options row appears on the Profile screen so you can revisit your advertising consent.

Full detail of what is collected and by whom is in our Privacy Policy.

Deleting your data

Deleting the app from your device deletes everything Waggle has stored: progress, currency, streaks, achievements and settings. There is no account to close and no server-side copy to request the deletion of.

For questions about data held by our advertising partner, see the Your privacy rights section of the Privacy Policy.

Refunds

All purchases are processed by Apple, so refunds are handled by Apple and not by us. Request one at reportaproblem.apple.com using the Apple Account that made the purchase.

If a purchase failed or something did not unlock, contact us first — that is usually something we can fix without a refund.